As people professionals, we need to adopt a disciplined approach to understanding and diagnosing problems, and then use a range of evidence to develop people insights and solutions.

This behaviour draws on the key steps of evidence-based practice, including:

  • Asking questions
  • Acquiring evidence
  • Critically assessing evidence
  • Aggregating evidence to understand the whole issue and its wider implications.

Following these steps enables us to gain insight into the nature and scale of challenges, how best to approach them, and, therefore, how to make more effective decisions overall.

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