Situational decision-making

Situational decision-making is about making effective and pragmatic decisions or choices and considering the specific situation or context, thereby avoiding a ‘one-size-fits-all’ approach. It involves identifying different options, along with the benefits and risks associated with them, and their alignment to professional principles and values.

Given the ever-changing nature of work, decisions need to remain flexible enough to adapt to new insight, circumstances or changes, and we should be diligent about evaluating their impact in order to inform future practice.

'Great practitioners not only bring with them knowledge and experience, but the ability to assess each situation independently - using insight and awareness to ensure they are providing the best possible solution to any circumstance. They’re curious and seek to understand the specifics of the context, and then flexible, thoughtful and creative in their delivery. We don’t live in a one-size-fits-all world and our workplaces are no different. Policies and procedures provide guidance; the skill of the practitioner is in the application.'

Neil Morrison, HR Director, Severn Trent

Foundation level

At this level you will:

Apply agreed procedures and policies and available sources of evidence to make choices
N/A
Be open to new information and changing circumstances
Seek to understand the outcomes of your actions

Associate level

At this level you will:

Solve problems and make choices by applying evidence relevant to the specific situation
Identify the different options or solutions available and the benefits and risks of each
Adapt your approach and choices in light of new information or changing circumstances
Understand how your choices and actions impact on wider performance

Chartered Member level

At this level you will:

Make well-judged decisions by considering all available evidence in the context of the specific situation
Consider different options and make decisions by balancing opportunity, risk and alignment to professional values
Adapt your decisions and practices to take account of changes and uncertainties in the business environment
Demonstrate commitment to evaluating the outcome and impact of your decisions to inform your future approach

Chartered Fellow level

At this level you will:

Make complex and timely decisions in line with available evidence, the strategic context and professional values when there are unknowns
Create an environment where others are empowered to make decisions, whilst overseeing risk
Anticipate changes in the organisation environment, and manage complexity and ambiguity to evolve people strategy
Promote a culture that recognises the value of measuring outcomes and evaluating the impact of decisions