Working inclusively course
This course explains the importance of working inclusively. It will help you to develop this key behaviour to achieve positive outcomes in your role
Core behaviours
Working inclusively
Working and collaborating across boundaries, effectively and inclusively, to achieve positive outcomes
The way we work with others – and listening to diverse voices in the planning and delivery of our work – is important in delivering effective outcomes.
With work being delivered across boundaries, geographies and cultures, it’s important that people are listened to, and enabled to work together. And as people professionals, we have a key role to play in working collaboratively and inclusively, as well as encouraging, facilitating and setting up cross-boundary working, building high-trust relationships, and managing conflict constructively.
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Working inclusively standards
Each standard progresses through four levels of impact. Which level do you most embody in your day-to-day work?
Foundation level
At this level you will:
- Show sensitivity and respect to others
- Demonstrate openness to diverse views and opinions
- Build positive working relationships with immediate colleagues
- N/A
- Share data and information to inform work in your area
- Handle difficult situations calmly and contribute to finding a way forward
- Ask for help, admit mistakes, and share concerns and ideas with others
Associate level
At this level you will:
- Get to know people as individuals so you can work together more effectively
- Actively seek and listen to diverse views and opinions
- Build purposeful working relationships with and collaborate with wider colleagues
- N/A
- Readily share your knowledge and expertise with others to solve problems
- Support others to resolve conflict and build trust before issues escalate
- Encourage others to recognise when they need help, to admit mistakes, and share concerns and ideas
Chartered Member level
At this level you will:
- Role-model and advocate the value of including others and embracing difference
- Explore and interpret a diverse range of perspectives and views
- Build collaborative relationships across organisation boundaries, cultures and other disciplines
- Facilitate connections and joint-working across teams, disciplines and functions
- Proactively share knowledge, experience and expertise to co-create solutions across boundaries
- Coach and enable others to resolve conflict and build trust within teams and functions
- Create and maintain an environment where others feel safe to admit mistakes, share ideas and challenge ways of working
Chartered Fellow level
At this level you will:
- Foster an inclusive culture which unites people, whatever their differences
- Value and integrate diverse perspectives when creating people strategy
- Build strategic relationships and partnerships across professions, geographies and organisations
- Broker collaborations across and outside organisations to progress shared agendas
- Create a culture of knowledge, experience and expertise sharing
- Coach and influence senior leaders to build trust and cohesion
- Proactively build and maintain a culture that embraces psychological safety, honesty and openness
Take the course
Resources to guide your work, career planning and development, available on the CIPD's main site.
- Equality, diversity and inclusion in the workplace - Factsheet
- Employee engagement and motivation - Factsheet
- Employee voice - Factsheet
- HR's role in business partnerships - Podcast
- The road to good work - Discussion paper
- Introduction to line manager support materials for people professionals - Support materials
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Using a commercial mindset, demonstrating drive and personal responsibility to create value