As people professionals, we drive change for the good of the organisation and its people. Whether that’s introducing new approaches to working, developing talent, improving the culture, creating a more inclusive workplace, or managing a people project – all our work requires an understanding of change.

And people professionals are involved in all stages of change. We need business knowledge: how to build a case for change, develop costings and measures, and plan and deliver projects. But we also need an understanding of how to engage people for that change to be effective. How to choose the right approach that supports a change culture; how to involve the right people and listen to their views; how to continuously innovate and deliver change at pace, and knowing what else needs to be in place to enable that change for the long-term.

This area of the Profession Map covers the core knowledge needed for people professionals to deliver sustained change in an effective way.

Christchurch and East Dorset case study: a clever way to run two councils

By modernising their office, going digital and working flexibly, the bright sparks at Christchurch and East Dorset Councils saved £4m, improved customer service and transformed morale. Read Christchurch and East Dorset Councils' story.