This area is about taking a structured and planned approach to change in order to ensure that change happens in a considered way.
It's about understanding how people experience change and supporting them through it.
It's also about knowing and using the tools and techniques for effective change – creating business cases, change readiness, methodologies, levers of change – and applying them in a way which ensures that projects are managed effectively, and risks are mitigated.
Christchurch and East Dorset case study: a clever way to run two councils
By modernising their office, going digital and working flexibly, the bright sparks at Christchurch and East Dorset Councils saved £4m, improved customer service and transformed morale. Read Christchurch and East Dorset Councils' story