This area is about taking a structured and planned approach to change in order to ensure that change happens in a considered way.

It's about understanding how people experience change and supporting them through it.

It's also about knowing and using the tools and techniques for effective change – creating business cases, change readiness, methodologies, levers of change – and applying them in a way which ensures that projects are managed effectively, and risks are mitigated.

Christchurch and East Dorset case study: a clever way to run two councils

By modernising their office, going digital and working flexibly, the bright sparks at Christchurch and East Dorset Councils saved £4m, improved customer service and transformed morale. Read Christchurch and East Dorset Councils' story

Things to start thinking about

Use these prompts to reflect on your understanding of Change and uncover areas for future professional development.

  1. What methodologies are in place to support change in your organisation?

  2. When did you last carry out assessment to understand the people impact of change?

  3. Which levers are most used in your organisation to deliver change? What others could you use?