Understanding and influencing organisational systems and human behaviour is integral to developing a positive culture and healthy working environment.

It has become increasingly important for all people professionals to have a good understanding of organisation culture and behaviour. Historically, we may have expected Organisation Development (OD) specialists to hold this knowledge; however, whilst OD specialists certainly have a deep understanding of this in the work they do, all people professionals need a common understanding of the way culture and behaviour impact on people practices, and vice versa.

It’s particularly important that people professionals think in a systemic way: understanding how to align the different elements of the organisation’s system (for example, the values, the culture, structures, people practices and policies) to maximise the organisation’s performance.

This area of the Profession Map encompasses the knowledge needed to understand how organisations and people behave, and includes elements such as:

  • How different leadership and people practices, along with ethical perspectives, impact on behaviour and culture.

  • How giving people a meaningful voice enables people professionals to influence behaviour, unlock potential and shape organisational culture.

  • How to enable high levels of people engagement and promote learning, and use the right approaches in different situations for individuals and teams.

  • How to develop resilience within the organisation.

WCHG case study: Home is where the heart is

By making volunteering a strategic priority, Wythenshawe Community Housing Group has created a scheme that’s the beating heart of the community. Read WCHG's story.


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