All people professionals – and all employees and workers – need to understand inclusion and diversity and the role they have to play, and you will see this throughout the Core knowledge areas and Core behaviours of the Profession Map. This area is for inclusion and diversity specialists, who are focused on strategising, leading and delivering I&D work to create inclusive organisations.

Being an I&D specialist requires an understanding of the communities your organisation operates in: who they are, how to respond to changes in that community through people practices, and how to create sustainable change in the workforce so that it represents those communities demographically. It also requires a deep understanding of I&D issues in the organisation, gained by reviewing and identifying systemic bias and inequality, and using both data and qualitative information to create plans for actionable change.

Educating, supporting and building the capability of leaders and line managers is critical in ensuring I&D is part of the organisation’s way of working, and I&D specialists have an important role to play in enabling the business to build a culture of trust which enables people to speak up, feel safe, and advocate for others.

Knowing what reporting requirements are required by the organisation is also an important element of I&D, as is using that data to identify changes that will help to create more inclusive environments.

Mencap case study: Recruiting from the heart

How a team with boundless dedication managed to transform the way the Royal Mencap Society finds and keeps its people. Read Mencap's story.