Next: Employee relations
Ensuring the relationship between an organisation and its people is managed through transparent practices and relevant law
Specialist knowledge
Employee experience
Creating a holistic approach around engagement and well-being which enables workers to have a voice and be their best
Employee experience is about creating a great work environment for people. It involves understanding the role that trust plays in the employment relationship and making sure people are listened to and have a voice in issues that impact them.
This area focuses on the factors that really drive engagement, such as the manager/worker relationship and the well-being agenda.
It's about looking at the employer brand, both current and aspirational, and working in partnership with people to shape the factors which most strongly influence it.
NIE Network case study: Power to the people
How a framework for listening and responding to every voice has given the change-weary employees of Nien their spark back. Read NIE Network's story.
Employee experience standards
Each standard progresses through four levels of impact. Which level do you most embody in your day-to-day work?
Fundamental level
At this level you'll understand:
- Your organisation’s approach to employee engagement
- Your organisation’s approaches to listening to workers
- How the relationship a worker has with their manager can positively or negatively impact engagement
- Your organisation’s onboarding approaches
- The different approaches to and activities around well-being in your organisation
- How trust affects the working relationship
- Your organisation's current employer brand
- People policies that impact the worker experience in your organisation
- Communications channels in your organisation
Associate level
At this level you'll understand:
- Tools and approaches to drive employee engagement
- The pros and cons of a range of worker voice tools and approaches
- How to assess management practices and behaviours and their impact on the worker experience
- Different elements of onboarding and how to administer them
- The factors which impact well-being at work and how to create well-being interventions for workers
- Different trust models and how they can be used to improve relationships at work
- How to assess brand perception and different ways to enhance the employer brand
- How to assess the impact of people policies on the worker experience
- How to use and assess the effectiveness of different communications channels and approaches
Chartered Member level
At this level you'll understand:
- How to design approaches to drive and assess employee engagement across the organisation
- How to align and evaluate worker voice tools and approaches and drive forward the outputs
- How to evaluate and improve management practices and behaviours to create a better worker experience
- How to design an integrated onboarding programme
- The benefits of proactive and reactive well-being approaches for workers and the organisation
- How to build a culture of trust across the organisation for workers and other stakeholders
- How to align organisation brand and employer brand
- How to shape people policy frameworks that positively impact the worker experience
- How to design communication plans which positively impact the worker experience
Chartered Fellow level
At this level you'll understand:
- How approaches to engagement can be used to create organisation value and improve the employee experience
- How to anticipate future trends in worker voice, and assess their strategic value
- The link between management practices, worker experience and organisation performance
- The impact of onboarding on the employer brand
- How different approaches to well-being create strategic value for workers, the organisation and society
- How to build a culture of trust and its impact on wider organisation culture, performance and reputation
- How to create a unique employer brand aligned to culture, mission and values
- How to integrate worker experience into wider policy frameworks
- How to assess the impact of strategic communications on the worker experience
Things to start thinking about
Use these prompts to reflect on your understanding of Employee experience and uncover areas for future professional development.
- In what ways do you ensure employee voice is heard?
- Do you measure the effectiveness of relationships between people and their line managers?
- How does your employer brand align to your organisation’s strategy?
- What elements of the people strategy contribute to your organisation’s overall employee experience?
Resources to guide your work, career planning and development, available on the CIPD's main site.
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