Organisation development and design (OD&D) is about enabling an organisation’s performance and effectiveness.  It is done through two key practices:

  • Organisation design: developing operating models, structures, frameworks, systems and metrics
  • Organisation development: using behavioural science to design and deliver change, focusing on culture, values, capability, behaviours, relationships and ways of working

Together, these practices can enable organisations to deliver sustainable strategies, build adaptable workforces, and create great employee and customer experiences. 

OD&D helps organisations to understand their current state, and work towards an imagined or desired future state, identifying issues and opportunities, and effectively supporting and facilitating people, teams and organisations through change.

'In order to operate effectively and provide good work and a good employee/customer experience, organisations need to be consciously and reflectively designed and developed. As the business context becomes more interconnected, more complex and more technology enabled, the skills of organisation design and development are increasingly demanded.'

Dr Naomi Stanford - organisation design practitioner, teacher, and author